Why choose handmade soap?
Most commercial soap companies products contain detergents, chemical hardeners, foaming agents and artificial fragrances. This can lead to extremely drying and irritated skin. Glycerin is often removed from their soap products which is a natural skin softener that attracts water. When you purchase our soap its in a natural moisturizing state and that's how we like it. Eliminating what you don't need and keeping what you do!
I have sensitive skin. Will I be able to use your soap?
Yes. Most likely you will be able to use our soap. Our soap is moisturizing and gentle. We are extremely selective about each ingredient used in our soaps and don't use anything artificial with sensitive skin kept in mind. Our Naked bar is an excellent start for sensitive skin.
What is the size of your soap?
Each soap bar may vary slightly due to its handcrafted nature. The typical bar size is 2.8 x 3 inches in L & W and 1.2 inches in thickness. Our soap bars weight around 5.3 ounces.
What should I do to make my soap last longer?
Use of a draining soap dish will help prevent soggy soap and will prolong its soap life. Check out our soap preserving soap dishes!!
What if my soap has imperfections?
Our soap is crafted and cut by hand. No two bars will be alike. Colors may appear slightly different from batch to batch, while designs may also vary, but the quality of each bar of soap will always remain the same.
What is the white residue on top of my soap?
On occasion, you may see white ash on top of your soap. It is known as soda ash. It occurs naturally in soap making. It is completely harmless and does not effect the quality of the soap. It will disappear after the first use.
Why is lye used in handmade soap?
Lye known as Sodium Hydroxide is a salt used in soap making that is necessary to turn oils into soap. It is evaporated by the time the soap has cured and is ready to be sold.
What is the difference between essential oils and fragrance oil?
Essential oil is a natural product. It is produced by extraction from a plant and contains therapeutic benefits. Fragrance scents are synthetically made and contains an unidentified mixture of ingredients. It could take up to 3,000 ingredients to produce a single fragrance scent. If you are someone who skin is irritated easily by fragrances, essential oils could be a better option for you.
What are your business, processing & shipping hours?
Our business hours are Monday through Friday from 10 a.m to 4 p.m and we closed on weekends. We apologize for the inconvenience this may cause. All orders are processed and shipped during business hours. Our standard processing time is 2 to 3 business days.
What if my package has not arrived or arrived damaged?
If you have not received your package within 7 to 10 business days or your package arrives damaged, please contact us at firstname.lastname@example.org so we can better assist you with pinpointing your items or make accommodation for your order.
What is your return and exchange policy?
At this time, we are unable to accept exchanges but we do offer a 30 day hassle- free return policy. If you need additional assistance, please feel free to email us at email@example.com.